Frequently asked questions

Do you accept Medical Aids?

All consultations, Medical Aid and Private, are billed according to RSA Medical Aid rates.

Do you submit statements to my Medical Aid?

Unfortunately, no electronic statement submissions are sent to Medical Aids. Consultations are settled on the same day of your treatment. A statement will be emailed to you for you to submit to your relevant Medical Aid.

Can I claim my Physiotherapy treatment back from my Medical Aid?

This is dependent on the Medical Aid plan that you are on. Some Medical Aids require a pre-authorisation code. If you unsure, it is advisable to contact your Medical Aid to ensure whether physiotherapy is covered and if an authorisation code is required. All Physiotherapy statements, emailed to patients following their treatment, have the relevant ICD-10 and treatment codes that your Medical Aid requires for a reimbursement.

How do I make a booking?

Booking can be done quickly and easily online: 1. Click 'Book an appointment/Appointments' This can also be found on the home page or menu. 2. Appointment: Select the type of treatment, day and time of your appointment. 3. Personal Details & Informed Consent: Next complete your Personal Details. Please ensure that these are correct. This will be used to contact you regarding your appointment and to send statements. At the bottom of this page is the link to the 'Informed Consent' document which will open in a new tab. Please read and complete, including marking the checkbox. After completing the 'Informed Consent' document, RETURN to the booking page tab to finalise and confirm your appointment booking. 4. Confirmation: Once complete, you will receive two (2) emails: a confirmation of your Physiotherapy appointment and a copy of your Consent Form. Should you not receive both of these emails, please check your spam/promotions folders. Alternatively, please Whatsapp me on 0842402827 with any queries. Should I be busy with a patient, I will contact you soon thereafter.

What kind of Physiotherapy do you do?

I treat muscular and bone/joint injuries/pain, sporting injuries, headaches, TMJ/jaw pain as well as post-surgical rehabilitation. I don't treat chests and neurology-related cases E.g. Stroke, Spinal Cord Injuries (quadroplegia etc.)

Do you do Dry Needling?

Yes, I have completed the post-graduate courses in Dry Needling. As this is an invasive procedure, a further consent will be required from you in the rooms after informing you of the procedure, pros and cons.

Where are you based?

I share medical rooms at 55 Scott Road, Observatory, Cape Town. There is street parking available directly outside the building.

How can I pay for my treatment?

We have the following payment options: 1. Card payments 2. SnapScan 3. FNB GeoPayments 4. Scan to Pay directly from your banking app 5. EFT: arranged beforehand and POP emailed directly to the therapist, prior to your appointment. Unfortunately no cheque deposits nor cash are accepted as forms of payment. An updated statement reflecting payment will be emailed to you following your appointment. Please indicate whether you require a receipt if paying via Bank Card.


55 Scott Road

Observatory 7925

Tel: 084 2402827

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Opening Hours:

Mon-Thurs: 9am - 5pm

Fri: 9am - 4pm


© 2020 by Nikki Parker Physiotherapy

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